International custumer support center
Network monitoring, ticket management and support at different levels
► Your company acquires new customers
► They require a high level of quality
► You have to absorb extra workload
Officience is the ideal partner to open an offshore customer support center that allows you to provide 24/7 support. Indeed we have the following advantages:
- International culture and multilingual technicians
- Reliable and easy to drive teams
- Security and confidentiality policies
A tailor-made solution
- Supervision of your IT platform
- 3 levels of support with scalation management
- Support online and by phone
- Incident management
- Possibility of IT development
For long-term benefits
- High quality of service:
- SLA – Service Level Agreement
- QoS – Quality of Service
- Flexible teams, able to expand their competencies
- Integration as a “white label” in your organization: new ambassadors for your company
- Reactivity and enhanced service delivery make you more competitive
