BPO : Business Operations

Our sales support services include :

• Sales administration
• Commercial support
• Call center

Prospect qualification

• Client: mobile phone operator
• Function : sales
• Outsourced process : pre-sale
• Volume : 1500 contacts within 3 months
• Results : 39% feedback

Improve reliability and reactivity during the bidding process

• Client: an international telecom provider (Fortune 1000)
• Function: pre-sales
• Outsourced process: bid request validation
• Volumes: 8-15 000 bid request per month coming from 280 sales managers around the world
• Results: average answer delay: 3.5 days